Contact
Contact us
Questions, bug reports, feature ideas and privacy requests all go to the same inbox.
Email us
Email us at support@elmcasinoalchemy.comPublished by ELEMENTS CASINO ALCHEMY LTD, the company behind Elements Casino Alchemy.
Helpful details
- Your iPhone or iPad model
- Your iOS version
- The app version, shown at the bottom of Settings
- What you were doing when the problem happened
Frequently asked questions
What is Elements Casino Alchemy?
An iOS puzzle-collection game built around a slot-machine mechanic. Each spin harvests elemental ingredients, and you fuse them in an alchemy lab to discover thirty elements.
Is it free, and does it involve real money?
The app is free to download. It involves no real money, no purchases and no prizes, and nothing in the game can be cashed out. It is entertainment only.
Who can play?
Adults aged 18 and over. Before you can play, you enter your age, agree to the Terms of Service and Privacy Policy by ticking the box, and confirm the age and play gate.
Do I need an account, and where is my progress saved?
No account, sign-in or online play is needed. Your progress, settings and visual theme are saved on your device. Deleting the app removes them.
How does energy work?
Each spin costs one energy. You start with 30, one point regenerates every 90 seconds, and you can claim a free full refill once a day from the Casino tab.
How do I start over?
Open Settings and choose Reset progress. It clears your Codex, satchel and quests.
How do I report a bug or suggest a feature?
Email support@elmcasinoalchemy.com with a short description, the steps that led to the problem, your device model, your iOS version and the app version shown in Settings. Feature ideas are welcome too.
Which devices are supported?
iPhone and iPad running iOS 16.0 or later. The app runs in portrait orientation.